No response/fix to a line that never works

Never in my life have I worked with a company that seems to work only with negative customer value. I rented an ADSL line last year. And have had it now for nearly a year. OF that time period the amount of times my internet actually worked is about 2 months. The rest of the time I have to climb on every social media page possible with my broken internet to try and get it fixed. It will probably never get fixed due to the fact that the company doesn't seem to value customer service or keeping their customers happy at all. And then they wonder why they bleed consumers every year to other services that actually works.<br> <br> I want a refund of the time period where I had to climb on social medias to get my line fixed ( most of a year). I also want it escalated and a complaint number as well as the people who are helping me's names. I am filling in an ICASA form now to escalate the problem because of Telkom's ineptitude.