No Response/Feedback to Query

Ref SM146504.My original complaint was not resolved, after continuous problem with internet connection I eventually took the router to a Telkom branch were they did not know what to do and gave me a new one. The lady who responded to my initial complaint told me they will look into the problem and that was it! in the interim of having no internet connection for weeks I might add, I got the Telkom bill which states I must pay the full service fee including the charge for internet services(which I did not have for weeks) by the 5 October!!!! why should I pay for a service I did not have? For weeks we were told the problem will be fixed only to have *********** call center staff do the same tests over and over. I am being ********** by having to pay for the service when I did not have it!! Telkom should look at when I reported the first fault last month and when a new router was given to me and pass a credit on my account for services not available to me during that time!!! Some feedback will be appreciated as nothing gets done when there is a problem!!!! Disgusted by Telkoms blatant ignorance towards customers all the time!!!