No response

I bought online a data package fm Telkom this morning. R149 for 10gigs for 31 days. I received a sms fm Telkom to confirm that the purchase was done via credit card. It does not reflect on my account yet and when I try to go to their chat room, I dont get a connection. Maybe they dont work on xmas day, but they took my money non the less. Doesnt sound right to me