YO
Yolandi O
1 reviews | Active since Oct 2015
13 Jan 2017, 20:03
NO Response... EVER!
<p>I emailed my completed cancellation form and ID to ********** on 10 November 2016 requesting that my Telkom line be cancelled from 31 December 2016. I received an AutoReply from Telkom confirming they received my request and will be in contact with me within 21 business days. No one contacted me.</p> <p> </p> <p>On 20 December 2016, I forwarded the email to ********** again - no luck.</p> <p> </p> <p>I phoned Telkom on 05 January 2017, the Service Consultant, Xolani, indicated I should send an email to his Manager, ********** who will contact me. A few hours later we received an email confirming that our DSL service is ready for migration to another service provider…. What?? I thought it might be the first step in cancelling my line... .... .... Nope!</p> <p> </p> <p>On 10 January 2017, I emailed ********** and ********** again - still no response, and my telephone line is still not cancelled.</p> <p> </p> <p>This is getting rediculous... I sincerely hope Telkom is not going to send me an account for January 2017!!!!</p>
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Telkom's replyOfficial
16 Jan 2017, 09:02Hello YolandiO
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply16 Jan 2017, 09:02
Official
Hello YolandiO
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
YO
Yolandi O's updateReviewer Update
13 Mar 2017, 11:40Reference number : AI **********
Surprise-surprise, my Telkom account is still not cancelled. After my last complaint, I actually received not one, but three statements from Telkom indicating an outstanding balance for January, February and March. I cancelled my account on 10 November 2016 (4 months ago), from effect 31 December 2016 – I am not supposed to have an outstanding balance!! The HelloPeter Team (Mwezi) phoned me on 27 February 2017 promising to sort out the issue, nothing yet. What happens if this appears on my ITC record? Is Telkom going to own up to their mistake?? Or is it “just” my name on the line???
YO
Yolandi O's update13 Mar 2017, 11:40
Reviewer Update
Reference number : AI **********
Surprise-surprise, my Telkom account is still not cancelled. After my last complaint, I actually received not one, but three statements from Telkom indicating an outstanding balance for January, February and March. I cancelled my account on 10 November 2016 (4 months ago), from effect 31 December 2016 – I am not supposed to have an outstanding balance!! The HelloPeter Team (Mwezi) phoned me on 27 February 2017 promising to sort out the issue, nothing yet. What happens if this appears on my ITC record? Is Telkom going to own up to their mistake?? Or is it “just” my name on the line???