NO response. Did NOT contact me as promised

Good day after my last complaint I did finally get a call from a lady in Telkom's Escalations department. She had a LONG talk to me and she took note of all my details. She PROMISED to phone me back by Monday 29 February but I have not heard anything from her and it is Wednesday today. I have tried phoning her number in Pretoria***) but the which ever person picks up the phone, just puts it down again immediately. I would email her IF I had her e-address. I just wanted to tell her that I have phoned 10210 & they say they have not installed my land-line because there is a cable problem here because they are building a new section up top - a long way from me, but there is NO cable problem in the section where I live which is in the old part of the building called Lakeview. This mix-up & confusion has caused my delay> Telkom must only install up to the gate & the Lakeview technician completes the job to the persons flat. PLEASE will somebody phone me about this. I urgently require ADSL for my newspaper job!