No response, cancelling my contract

I have been a Telkom user for roughly 3 years. I have 2 ADSL lines which have given me problems since the lines were installed. <br> <br> Numerous faults and countless calls to the Call Centre have been futile. My connectivity drops (download of 0.24 on a 4MB line) almost daily and reboots at some stage during the day, to return to a normal speed. Telkom resets the ports on my routers weekly but this is a short term solution as a port reset lasts maybe 4 hours. <br> <br> I have as my final resort, now insisted that my services with Telkom be terminated, only to be informed that they carry a 30day cancellation policy. I refused to continue paying for a service which is not working and requested that my contract be terminated immediately. Telkom has now raised a dispute, which takes 14 working days to resolve. Implying that I will be paying for another month, and then possibly receive a refund...? <br> <br> This leaves me with no option to commence my new internet provider, as I cannot afford to pay double. So I'm stuck paying Telkom for a service I cannot use. The call centre is useless and keeps referring to the fact that my issue has been raised with a department who will contact me, I cannot call them