No response, but willing to take money in advance

<p>On the 31st of October I send in a Consumer Request for Contract and Service Cancellation form to cancel my Telkom line and services. I've received an automated email response, informing me that I will recieve a phone call from the cancellation department within 21 days.</p> <p> </p> <p>No call.</p> <p> </p> <p>After an month I phone the call centre, they can not help me since I need to wait for cancellations to phone me. On the 1st of December, I phone again, just to be told that I can now send the same form to tocescalations@telkom .co.za, since I have now served my notice period of 30 days. Two more phone calls later with the same reply: Cancellations department need to phone me. My hands are tied and this is now a new month.</p> <p> </p> <p>Today I receive a future dated bill for the end of December for a service I don't want or need anymore since 30 Nov.</p> <p> </p> <p>Today is 7 weeks after I send the cancellation request form - and NO call back yet.</p> <p> </p> <p>Does anyone know how to get a response from the Telkom Cancellations Department?</p> <p> </p> <p> </p>