No response/ bad service

On the 31St May 2015 I booked my Samsung tablet for repairs as it was still under warranty. 2months later I still received no response or call from them. I decided to go in and find out Wat the holdup is and they told me that a quote was sent to me for R857 to repair the charging block which is not true no one has ever contacted me although I have given them my number several times. I then told them no I would like my tablet back and I'm prepared to pay the R180 to have it returned without it being repaired. They then took my details to contact me with banking details because not even one consultant in Telkom knows what it is. Up until today 28 Dec 2015 nobody has ever contacted me with banking details. I'm disgusted with the bad service and for something I'm paying for every month no one has bothered to contact me. I would not recommend anyone to support Telkom. U GUYS SUCK BIG TIME!!!