no response back from no body!

I logged a call with 180 on date 23-08-2015 about my two contract number's *** and *** regarding bad signal at 86 tafelberg street bothasig cape town and received a ref ***2 they say it will take 72 hours to be completed! date 25-08-2015 Telkom tried phoning me but I coudnt answer the phone as I was in the bank where you cant answer phones. they sent me an sms saying I must phone 180 to give an alternative number for them to contact as I phoned in 180 to give my same alternative number *** for them to contact me. as today is the 01-09-2015 and no one as bothered phoneing back to let me know if and why the signal is so bad! your Telkom website says there LTE and 3G signal at 86 tafelberg street bothasig cape town, but my number and my wifes number we cant pick any LTE network up and 3G signal is terrible!<br> please I need feed back today regarding my signal and my wifes signal?!!!!<br> if I do not get any feed back back today I will be going to the papers, facebook and Media regarding my issue.<br> on your website stop misleading customers by saying there is signal but there is no signal!!<br> not happy at all!!!!