No response at all from Telkom Mobile

<p>Hi Telkom,</p> <p> </p> <p>I am trying to cancel my LTE contract which is expiring now in September so I can move on to your fibre but I am just going back and forth when I contact your call centre. I sent cancellation forms to your cancellations department 2 weeks ago as per instructions I received from your call centre agent, however, there was no reply or some kind of confirmation that my expiring contract is going to be cancelled. When I ask your agents for contact details for cancellations department they tell that they don't have them and that I should "google them". Excuse me? </p> <p><br />Can someone please come back to me asap with regard to this as otherwise I might decide to skip on your fibre offering and take my business elsewhere if this is how you behave when contract needs to be cancelled.</p>