1 reviews | Active since Oct 2016
No response as yet on debited expired contract
<p>I wrote a complaint on hellopeter on the 9th of October still I have not been refunded as yet. I received a call a few days after writing the complaint, saying I will be called a service desk agent up until now noone has bothered to call.</p> <p>I do not understand as to why Telkom has a need to call me cause they do have my banking details.</p>
I received a response from Telkom Mobile, stating my ref number ********** 1 was closed resolution status "customer is not available".
Thats the reason I logged the complaint in the first place, why close a request without resolving the issue.
Waited almost two weeks to be called by Telkom mobile, they get to call me twice on the same day and close the request.
Closing requests without resolving the issue, would like to work for Telkom mobile they must be reaching high targets on call closures stating "customer unreachable", as I am also in a customer service environment would not close any queries without resolving the issue.
I received a response from Telkom Mobile, stating my ref number ********** 1 was closed resolution status "customer is not available".
Thats the reason I logged the complaint in the first place, why close a request without resolving the issue.
Waited almost two weeks to be called by Telkom mobile, they get to call me twice on the same day and close the request.
Closing requests without resolving the issue, would like to work for Telkom mobile they must be reaching high targets on call closures stating "customer unreachable", as I am also in a customer service environment would not close any queries without resolving the issue.