No Response and Telkom Dont Care

On 10 February I noticed that my phone line and ADSL was not working. Called Telkom and they gave me a reference number (115CWK100215). I mentioned to the operator that this is an urgent issue as I work from home and she said she will mark it as urgent. Om Wednesday we called in for feedback and the operator promised to pass it on to their supervisor - the supervisor never called. On Thursday my wife called in and spoke to Godfrey to get feedback as it was three days without any service - he transferred her to Zendani (the supervisor) who promised to follow up. He never came back to us. This is totally unacceptable as I am being charged for three days (well four including today) for non existent services. These guys then even have the audacity to keep calling me to take out additional products - are they that deluded? Cant wait for Vodacom to take over Neotel so I can switch from Telkom and experience proper service.