1 reviews | Active since Jul 2011
No response and no service
I have logged the same fault with Telkom 4 times in the last 3 weeks.<br> 425CRK190216 19 Feb<br> 673CRK200216 20 Feb<br> 123CRK230216 23 Feb<br> Finally escalated ***9 Feb. I need to call Telkom every day and ask for an update. <br> I have not had decent ADSL for 3 weeks now. I spoke to a technician on Saturday who said the issue will be handed over to a specialist on Monday. Its thursday and the fault has not been assigned to anyone yet according to the telkom adsl support.<br> If my line is not fixes or a senior technical manager contacts me in the next week with detail on when it will be fixed i am going to simply cancel my telkom line and see what my options are to not pay telkom for the last month as i had no service.<br> <br> I will be waiting for feedback.<br>
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
We apologise for any inconvenience caused.
Kind regards
Mwezi
Telkom Social Media Team
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
We apologise for any inconvenience caused.
Kind regards
Mwezi
Telkom Social Media Team
