No Response and no feedback

Done upgrade to DO Premium package 10mbp for R699 per month. I was on old 2mbp package uncapped. Since delivery of the new modem on 22 July 2015 I have had no ADSL or Internet. Logged online problem got reference no 524CRK220715 - up to today no technician allocated and no response checked on internet. On 27th July my voice line went dead as well. Logged a problem via the call center also queried the ADSL problem logged and was told they would escalate this. Got an escalation number 715495. Phoned again today to follow up was told it takes 5 days to allocate a technician? Then this afternoon I get a call from their Durban call center wanting to know why I have not yet connected my new modem? This lady also said she would escalate this? I bet it takes another 5 days to get nobody to help. Absolutely ridiculous and extremely poor service.