No response and losing money

Good day it has been almost a 4 days now I phoned into Telkom and told them that my line syncs but can connect to the Internet Telkom told me my line is suspended when I went to the store they told me that's not the case I also logged a fault online and no response I'm running a business and I'm offline for 4 days now you guys should fix this problem and compensate me for buying a new router and losing money with my business. I also contacted the ISP my account is active before you blame them