No response and false records

<p>Dear Telkom</p> <p> </p> <p>We are now nearing two weeks of struggling with your company to sort out Mr. M.S. Ferreira’s 30GB LTE connection account (081 ********** )with you.</p> <p> This is a summary of what happened:</p> <p> On the 12th of August we received an “Out of Bundle” notification. Thinking this is odd, we tried calling Telkom several times. Not once were we able to get through to a technical or customer service representative. Feeling frustrated with the bad service received I logged complaints on www.hellopeter.com as per the attached Word document. As per the document, I was told by Noleen on the 25th of August that Mobile team will contact me (Ref AI ********** ). No one contact me. On the 26th Yazied told me that “We have sent your complaint to our managemet team to contact and assist.”. Again, NO ONE CONTACTED US.</p> <p>So alternatively, I wrote on Telkom’s Facebook Wall, asking for assistance.</p> <p>Eventually we were sent a “detailed record” if you can call it that (I’ve attached it for your perusal). This record reflects that there is usage on this line up until the 26th of August. Up until the 12th of August when the line was disconnected, according to your records, 502,80MB was used. From there on, even though the line was disconnected, we have a total usage of 20,5GB. So either this someone else’s record or the record is falsified. This is 30GB + 30GB night surfer account. Your records do not add up. We want answers. We also want detailed records of every month from the start of the contract to check usage now that we have discovered this catastrophic nightmare record keeping. We will hold Telkom liable for any other discrepancies we find in those detailed records too. I have already spoken to our advocate and we are prepared to take this matter further legally.</p> <p> No replies on my Facebook post. No replies on my Facebook messages. No updates as promised on my Facebook wall and messages and previous Hello Peter complaints.</p> <p>I want a call from a MANAGEMENT team member today or I will give this over to our legal team and you can deal with them.</p>