NO RESPONSE and Congested Exchange

I unfortunately have to say that I am utterly disgusted at Telkom; not only for their very poor ADSL service, but for their absolute disregard for customers. <br> <br> I have been submitting fault reports, called their call center, Tweeted them, emailed them (at their HelloPeter email), etc. and absolutely NOTHING has been done. I don't hear a thing from them, besides an SMS saying that my \fault is being handled\" every now and then. Employees just pass the buck on to others, if I'm lucky. Mostly they just never contact me again. They do, however, have the audacity to call me and ask if I would like to rate their customer service. When I try to tell them about my issue, they simply hang up.<br> <br> This is the second time I've posted here on Hello Peter. My reference number is SM210558. My Telkom fault reference numbers are 539CWK020316 and 552CWK03016.<br> <br> I would like to ask Telkom to kindly reduce my bill for the last month to about 40%, because that is the amount of service I have had, seeing as I get about 40% packet loss on average. Furthermore, I would like them to please contact me with a solution to my issue. If the issue cannot be fixed, I would like to cancel my Telkom account."