MV
Mohammed V
1 reviews | Active since Jul 2015
04 Apr 2016, 13:45
No response and call centre of no help!NO SERVICE
I app**** for uncapped LTE @ R599 via the telkom website on the 24th March 2016. I recieved an email stating that my bid was successful and a consultant will contact me. to date i have no response from telkom. I called the call center twice spending almost an hour on the phone only to be pushed from one department to another with no help at all.<br> Kindly respond or don't advertise your services if you don't have the structure for customer satisfaction and service!<br> Ticket number: #***
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Telkom's replyOfficial
04 Apr 2016, 15:56Hello Vee111,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM220206
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM220206
Regards
Luleka
Telkom Social Media Team
Telkom's reply04 Apr 2016, 15:56
Official
Hello Vee111,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM220206
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM220206
Regards
Luleka
Telkom Social Media Team