No response and billed twice

Horrible service and no feedback / response from Telkom mobile. I recently got a LTE-A line at home, i was assured by the consultant that i am in an area that has LTE-A signal and i would get strong signal. This is not the case, and i logged a request beg March and to date no one has gotten back to me.

I also have a billing issue with Telkom, i paid my bill online ahead of time (2 weeks ago), and this morning Telkom debited my account for the amount again. i am trying to get a hold of someone at Telkom, the lines just rings, i also am trying the chat services and logging a request online and it doesnt seem to work... not impressed with Telkom services and i only have my line in for a month now. Pathetic and useless..