No response and action from Telkom

<p>I spoke to an agent at the business billing department (Phindile) to confirm the cancellation of our line and also to request a refund on the account and request statements. The lady assisted me, and instructed me to send a letter signed by the directors and a bank statement to confirm account details for the refund to her email directly. Since then I've had no response from her and no invoices or refunds. </p> <p> </p> <p>We've send various requests to the stocst@telkom email address to change representatives for the company but it seems anything send to this email address gets forgotton and you never see any action to this address. </p> <p> </p> <p>The request is simple, please refund us the amount on our account due to us and send us statements for the period Sep 2016 to Jan 2017.</p> <p>Can someone please asssit? </p> <p>Account no: ********** 00001</p> <p>Line No: ********** </p> <p>Service ref ********** 481</p> <p> </p>