No Response AGAIN

After posting a complaint on Hellopeter Telkom responded and promised me that they will get back to me soon. Well after 3 days of not hearing anything I sent admin an email which they supp**** to me for further queries which I did and after a week and a half not a single call or email back from Telkom and I am still without my Wifi yet I'm still been billed. Can anyone from Telkom please fix the mess you have created as I am starting to lose my patients very quickly [Email Removed] is whom I sent a dispute to on the 19 Jan 16 as directed so by Telkom but no email from them either nor a phone call. The Social Media team who respond to complaints here on hellopeter seem *********** too.