No response after online order application

I have been a Telkom mobile customer since the 8ta days and this is my first bad experience. After seeing your 5GB promo for the first 1000 customers, I jumped at the chance to apply online as I did not want to miss out. I completed everything on my side on the 3rd of March, was called on the 4th and gave all the same details again. But I have not received a single email or reference number. I was told I could expect delivery in 5-10 working days but have not heard any word. The call centre is rather unhelpful and hold times are far too long. If I knew the online order was such a pain I would have app**** in-store, but as of today 24 March they tell me the promotion is over. When will I receive my order?