No response after online application

I app**** for a mobile data contract over a week ago. I still have not received any feedback from Telkom... Not to mention the fact that my lines are always down no matter how much I phone and try reason with them they refuse to get anything done. I am literally revolted to my core that a company can spend millions of rands on a campaign promoting \future neighborhoods"and can't even cope with simple Internet connectivity and customer support. Some countries run on lines far more advanced than what we are offered"