No response after more than one month

Report a extremely noisy voice line on 06 Sept 2015, ref 312CRK060915. No response - escalated fault on 23 Sept 2015, ref 751014. Still NO response, resolution or any form of communication from Telkom.<br> Cannot phone to try to speak to Supervisor or other senior manager, line is so noisy that one cannot be heard nor hear party on the line.<br> Cannot / will not use cell phone due to cost of call to contact Call Centre, may have to hold on for long time - took 25 mins to report it the first time