No response after logged connectivity issue

For the last 3 months we are experiencing connectivity issues with Telkom WiFi in Alberton. After many correspondence an official complaint was logged. Ref: ********** 9 on 14 October 2017 with no movement or response on the status. For 2 months I have lost 19 Gig and 18 Gig Night shift Data as no downloading could be done. The problem is getting worse by the day. This is also starting to happen to the 2 cell phones we have on Telkom, The loss of signal with only Emergency calls available.

Obviously they cannot deliver what they advertise. This is really getting frustrating.