No response after fault is reported

line fault was reported on 15/01/2016 at 18h00 and the following was send to me <br> <br> Following message sent to ***831: Dear Customer, Fault 706CTK150116 has been created for Service ID ***609 Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS<br> <br> on Monday 18/01/2016 nobody have contacted me so i went to telkom wonder-park to see if they cant help me but no joy all they did is say i must phone 10210 and speak to a operator so i use the phone on the desk to call 10210 and had to wait 45min for them to answer and the reply was that telkom only send technicians out after 7 days of reported fault.<br> <br> this is not acceptable my adsl is running intermediate at 1/8 of normal (0.5mb on 4mb line ). speed and land line is dead also so i cant even use phone to call them .<br> <br> i pay a lot of money for a service i dont get <br> what is telkom going to do about the poor service