no response after acknowlegdement of a complaint

Good day I had a complaint logged on the 14th December regarding my landline and adsl line not working after I already had a landline not working for 15 days before. Narriman said he would come back to me with feedback as one of their employees put the phone down in my ear and I also couldn't get any feedback regarding the landline and adsl problem. for the first part of the failure of the landline I received for the 15 days reimbur*****t of R227 for the 2nd failure I only received a reimbur*****t for the 12 days R143 how is this working?? <br> I want feedback from Narriman why he didn't come back to me as well as an explanation on how the credit is for 3 days a R84 difference in credit??