No Response after 72 hours, wifi will expire soon

Hello,<br> <br> I've been trying to change the MAC address on the 8ta website but the website keeps giving me an error message therefore I am unable to access the 10 GIGs of wifi I receive monthly for one of the numbers I have under contract with Telkom mobile.<br> <br> I logged a call this past Monday (18 May 2015) and have contacted the twitter account about the same matter, to no avail despite being told the matter would be sorted after 72 hours. A week has since passed.<br> <br> My reference number is