No response after 6 weeks

Dear Customer, Fault ref. ********** 7 has been created for Fixed Voice Product ********** 614 and Fixed_Voice_Main. Telkom will endeavour to resolve this problem asap. Apologies for the inconvenience. Please do not reply to this message. Telkom.

On the 17 November 2017 we reported our DSL and Telephone not working. We have been into different Telkom offices to ask for feedback! We have escalated the issue 5 times now and today we still have not heard from them! They say they the leaders? On the 1st Jan 2017 we also had an issue and due to limited staff, due to the holidays, it took 30 odd days to fix. I wonder what their excuse is now!