No response a week later.

I went to Telkom a week ago to the day (7July) to get our cut phone line reconnected. After going back and forth (I was in the line three times in one day) and sorting out paperwork I eventually got told I would recieve a text message the next day telling me when the technician would come out and look at the line. Its a week later and NO TEXT and I cant afford to phone their \help line"off of my cell! So now a week later"