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Item: Telkom
Rating: 1

<p>Good day, I have been trying since the beginning of July to get our details sorted on the account. At first Jason at the Knysna branch was very helpful and said I must email all the relevent documents to him that was on 7 July. Since then I have been email Jason and Veronica at the Knysna branch with all the details without any response. You cannot get through to them telephonically as it either just rings or is engadged.<br />Now its over a month and nobody bother to help me. I am not happy about the service at all!!!! </p>

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Replies (3)

Telkom's replyOfficial

12 Aug 2016, 08:42

Hello fairy1lh

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom's reply12 Aug 2016, 08:42

Official

Hello fairy1lh

Best regards,

's updateReviewer Update

25 Aug 2016, 07:02

Good day Noleen,

I received an email ********** on 13 Ausust, I then emailed then back immediately but its the 25th and I still havent heard back.

Please can you get back to me soonest.

Thank you

's update25 Aug 2016, 07:02

Reviewer Update

Good day Noleen,

I received an email ********** on 13 Ausust, I then emailed then back immediately but its the 25th and I still havent heard back.

Please can you get back to me soonest.

Thank you

's updateReviewer Update

05 Sept 2016, 11:03

Noleen,

I still haven’t heard from you regarding my reply to you on 25 August. This is most concerning, please do not let me take this further. I would like you to sort this out amicably.

Thank you

Regards

Linda

's update05 Sept 2016, 11:03

Reviewer Update

Noleen,

I still haven’t heard from you regarding my reply to you on 25 August. This is most concerning, please do not let me take this further. I would like you to sort this out amicably.

Thank you

Regards

Linda