No response

I app**** for a change of ownership Telkom landline on 2nd Dec 2015. Handed in the signed cancellation form from the old owners as well as the new signed form from myself - along with ID pics etc..<br> I got a call on the 14th Dec after that to inform me that they had lost the forms and needed new ones sent. The previous owner had since relocated to Germany and getting new signed cancellation forms with IDs was going to be a problem. I then received an email on the 15th Dec with a new application form that I was asked to fill out. I informed the lady that I needed the change of ownership form which was not sent to me.<br> Since then I have sent 5 further emails with NO response at all.<br> We are still getting bills addressed to the previous owner (who has now moved to Germany) and it is not fair that he is getting billed for something he cancelled over 2 months ago!! It is not his or my fault that Telkom lost the forms.<br> I need the bills to be stopped and the last 2 months credited to his account for which he still requires a deposit refund. And I need the line to go onto my name ASAP.<br> I am expecting an immediate response as this has been going on for over 2 months now and is unacceptable