No Response

I have app**** for an ADSL Line , Fisrtly I have tried to get through to the Telkom Call Centre for a few days where I was holding on for over 20 min each time with no answer. I eventually went in to a Branch of Telkom whic was at the Clear Waters Mall , After Standing in a que for a long time and eventually being helped i was told that there were certain docs required , which I can Email. I have done this but have not received a response to whether it has been recieved or if there is any progress. I have tried to call but again no answer and this is at the branch , I have emailed and also still no response. All that i want to know is if the application has been successful and if so when can I expect to have it installed. Is The service that poor that customers are being ignored ? Please answer your phones or be kind enough to email some sort of confirmation.