No response

I had been over owing on my account, I eventually called and got a settlement from the billing department of Telkom, I spent the next 5 days on the phone being chuffed from department to department following confirmation of my bill from the billing department to reinstate my account. Eventually I got an email address to email and confirm my payment and received an automated response that says they will revert back to me in 48 to 72 hours. A week later to date no response from that department.<br> <br> The sales department cannot pick up the payment. The billing department confirms the balance is on 0 balance. A team leader of the billing department indicated that she was unable to resolve my problem with the relevant department. I further asked for a settlement letter from the billing department. All was in dismay this department cannot assist me resolve nor give me a settlement letter. How does Telkom actually serve us again. So to date I have received no feedback nor winning on what I require from Telkom's services accept them receiving my money. I am so furious at this organisation. No one takes responsibility.