No response

Just as i expected. I could be wrong in what i am saying now and if so i apologize . i submitted a complaint and got a answer back from Telkom that they would attend to it and get back to me.The response from Telkom was on Tue the 12th of Jan 2016 and today is the 28th of Jan 2016 and i have had no feed back.When i look at the date and time tamp from Telkom it appears to be an automated response as the time from the time stamp is 17:44:32 minutes and i wonder if there is anyone still working at that time apart from the people at the call center.<br> When i look at the summery of the feed back from customers on this site then i presume is done by HP then i can understand why i have had no response and it confirms to me that Telkom does not care about their customers and that the majority of the customers are of the same opinion. This problem has been ongoing for almost 2 months. It is a pity that i cannot copy the response from Telkom as my next step will be to go to the news parers.<br> Thank you.