No response

I have now tried for the 5th time to get thru to 10213. I held on for half an hour without a response. I tried to follow up on my reference number given via the website. This ref no does not exist. how on earth are you supposed to get thru to telkom without spending at least an hour holding on for the call centre's and wasting a whole lot of money if calling from your cell. I will definitely be stopping the debit order if it goes thru for new amount. why should I pay when I don't have the service and no one can give me an answer