NO response!!!

Never experienced such pathetic service, I called Telkom on 16 November to get an application for a mobile contract. I was told it would take 5-7 days to get the phone once they had received the application. Once I had finally got all the required documents and filled in the application, I sent it all back on the 16th December. Never heard a word back. Emailed again on the 18th Dec to see if it had been received. Nothing. The 21st again. Nothing. Last week again. Nothing. Called and got someone to email her and her supervisor to ask them to get back to me. Nothing. Called again and was told that someone will call me back. Nothing. Emailed the social media email address (only contact email I could find). Nothing. I don't know why I'm going to so much effort to get this contract when Telkom OBVIOUSLY doesn't want our business.