No response
I have been trying to speak to Telkom on 10213 about an order I supposedly placed for LTE at my home. I app**** on-line but have received no confirmation either via email, Sms or phone that the order has been received and will be addressed. On dialing 10213 I was left hanging on for 70 minutes before the call was dropped before anyone could be bothered to take the call. This is shocking service. It is such a pity that in this country we have to deal with such an *********** useless organization like this as there are no alternatives.
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
21 Dec 2015, 15:47Hello Alunm,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM180267.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM180267.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply21 Dec 2015, 15:47
Official
Hello Alunm,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM180267.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM180267.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,