NO RESPONSE

I reported my telephone faulty on 01/12/2015. Ref No 928CRK011215. Tried to phone from cellphone, but waited for a long time, and gave up. Got someone to phone on 08/12/2015. They apologized and gave an escalation Ref 793.231. To date, no response. As a result of the phone not working, my ADSL line in intermittent and keeps cutting off. I need to look after my grandchildren, and so I am in and out a lot. I need this sorted as soon as possible. No SMS, no NOTHING received to date. I am really disappointed in the service. There have been workers in our area doing fibre optic, and there is a wire just lying loose here in the garden. A response is required please. I need to be contacted on my cell to make sure someone is at home.