KO
Kristeen O'kelly
1 reviews | Active since Oct 2015
09 Dec 2015, 08:16
no response
cancelled all services with Telkom because of poor service. Received an acknowledgment of cancellation more than 2 weeks ago and advise that I would be contacted within 48 hours - to date, nothing. Still awaiting answers to 3 questions: do you want modem/handset etc back or can I bin? Can I keep email address? Has billing been advised that I will not be paying because of no service received (and bill was double usual amount)?<br> <br> Unbelievable
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Telkom's replyOfficial
09 Dec 2015, 08:31Hello kristeen1,
We sincerely apologize for the delay and inconvenience.
We will follow up with our Cancellation Team and revert back to you.
Your reference number is SM159991.
Regards,
Busi
Telkom Social Media Team
***
We sincerely apologize for the delay and inconvenience.
We will follow up with our Cancellation Team and revert back to you.
Your reference number is SM159991.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's reply09 Dec 2015, 08:31
Official
Hello kristeen1,
We sincerely apologize for the delay and inconvenience.
We will follow up with our Cancellation Team and revert back to you.
Your reference number is SM159991.
Regards,
Busi
Telkom Social Media Team
***
We sincerely apologize for the delay and inconvenience.
We will follow up with our Cancellation Team and revert back to you.
Your reference number is SM159991.
Regards,
Busi
Telkom Social Media Team
***
Best regards,