NO RESPONSE????

SO I LOGGED A COMPLAINT ON HELLO PETER ABOUT GETTING NOWHERE WITH MY QUERY, FOLLOWING THIS,A RESPONSE WAS SENT TO ME ON 09 NOVEMBER 2015 AND I WAS REQUESTED TO SEND MY DOCUMENTS VIA EMAIL. UPON DOING THIS I FIRSTLY HAD TO WAIT A FEW DAYS BEFORE THE MAIL WAS SUCCESSFULLY SENT DUE TO UNDELIVERED RESPONSES BUT IT FINALLY WENT THROUGH ON THE 12TH NOVEMBER 2015 AND YET, TO DATE... ABSOLUTELY NOTHING???<br> WHAT IS THE POINT OF EVEN REQUESTING THE DOCUMENTS AND MAKING ME GO THROUGH ALL THE EFFORT IF YOU CANNOT PROVIDE ME WITH ANY ASSISTANCE????