EG
Elsandri G
1 reviews | Active since Oct 2014
24 Nov 2015, 07:54
No response
Ok so I was wrongly billed for the second time. Ive been to Telkom on October the 29th because of this. Because it was after 5pm The lady couldn't help me except log a complaint (and gave me a case number) and told me that Telkom will contact me in about three days. On November the 5th (4 working days later) I managed to get hold of someone. A very cooperative gentleman I might add. According to him no payments are yet reflecting ant they can not help me at that stage but will contact me as soon as the transaction was successful (which according to my bank statement was already successful). Its November 24 and NO CONTACT FROM TELKOM. It's almost a month after my first enquiry. So much for service provider?
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
24 Nov 2015, 08:06Hello Elsandri,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170895
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170895
Regards
Narriman
Telkom Social Media Team
Best regards,
Telkom's reply24 Nov 2015, 08:06
Official
Hello Elsandri,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170895
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170895
Regards
Narriman
Telkom Social Media Team
Best regards,