NO RESPONSE!!!

I visited the Telkom website and completed the online order for the Huawei P8 Lite on smart plan 50 at R149 p/m last week. Submitted all my details and a message displayed saying someone would contact me shortly. I expected to receive some kind of notification via SMS or email but nothing. Worried it didn't go through i spoke to an agent via chat who said they were unable to confirm but would get someone to contact me. I have called the call center and chatted to multiple agents since whom have said they would escalate and someone would contact me ASAP. One agent told me that someone would call me by next week Friday!!! Im definately not prepared to wait 2 weeks just for order confirmation!!! I am unable to visit a physical store due to my working hours and this is my only option. The deal im after is of exceptional value at an unbeatable price it's a pity the customer service is so poor...