CW
Corniel W

1 reviews | Active since Mar 2009

17 Feb 2015, 22:17

No response

I am having trouble since November last year with my UNCAPPED BUSSINESS ADSL 10 mb line.<br> Currently my line is down since the start of the month and was erratic connection since November <br> After having multiple fault references nothing is sorted!!!!!<br> Every time a new technician arrives they reinvent the wheel by trying something else<br> 819ctk201114<br> 1314ctk081214<br> 24 January the fault was cleared suddenly!!!! Why?<br> Meanwhile I must run a business with this...<br> When phoning 10217 after I have explained my situation the phone is put down unexpectedly <br> I also have logged a complaints at various telkom shops without any success<br> This person at Menyn telkom store is well aware about my problem<br> Thomas Makwela<br> Consultant<br> Retail Store NER<br> Tel: ***<br> Fax: ***<br> e-Mail: [Email Removed]<br> <br> I am currently looking for other alternatives other than Telkom because with this patetic repair timeline I can't drag my Company productiveness down to this nothing support.<br>

0
Replies (1)
Telkom
Telkom's reply18 Feb 2015, 10:27
Official
Hello sardyn,

We sincerely apologise for the inconvenience.

Kindly note that this matter has been escalated to our Technical Back Office and feedback will follow.

Your Social Media ref is SM90061

Regards,
Joshua Mnisi
Telkom Social Media Team

Best regards,