No response

I wrote a report complaining about Telkom a few weeks ago. Yes, they called but I could not answer my phone as I was at work. They sent an email informing me that they called, I responded asking for an email address where I could communicate with them. I decided to use the email address they contacted me on, but they did not get back to me. A week later I received an email from Telkom informing me that they are currently trying to sort out the matter at hand. It's almost 2 months now since my prepaid number was blocked and the data bundles I bought in April will soon expire. Again, I paid my account in full, please unblock my prepaid number. It's not fair that I will forfeit my data bundles because of people that don't do their job right and now my work is falling behind because of this. This is by far the worst experience I've had with Telkom.