no response

About a year ago my mom cancelled her telkom line. She never got a final account. Everytime that we went in to sort the problem out we had to use the telephone instore to speak to someone. Up to now she never received an final account but she received yesterday an sms that informed her that her account is now more than R900. The last visit they told us that the internet line is not cancelled and that they will look into it and then contact us back. They never did. My mom is an elderly lady that would like to speak to someone in afrikaans but always end up with someone that can only speak english.