No response

We have tried on numerous occasions to log a complaint- reference numbers were issued on each call but nothing was done regarding the issue- which is... Our business line was ****** about six weeks ago, so far we have had two technicians seeing to the fault but nothing fixed. We were told we were getting optical cables installed about 3 weeks ago still nothing materialised. What is making this problem worse is we solely rely on the intetnet for placing orders and turned so much clients away because \we sold out". We have standards we set & now our customers think we incompetant. It is really frustrating can somebody please see to this issue our account is paid up to date- not only are we losing business we"