No Response

Fault 941CRK100215. Telkom Technician worked on neighbors line and messed up my line that was working perfectly. By the time I realized this the Technician was no where to be seen. After holding on for 1 hour 5 minutes phoning from my cell, my call was eventually answered. A fault was noted and I received a sms. Since then I called back and waited 42 minutes and was then disconnected. Then phoned again and after 30 minutes could not hold on any longer. Calls to this number is only free when calling from a Telkom line. I had someone phone on Thursday morning and they were told the fault would be attended to that day. First thing this morning my sister phoned, after a long wait she was told the fault will be escalated. Phoned back this afternoon and was told that nothing was being done. And that they would phone back. Obviously no call. I have also sent 2 online escalations. One about an hour ago and the other last night. The website promises that you will be contacted shortly. Nothing.