ZC
Zaakirah C
1 reviews | Active since Nov 2010
10 Sept 2018, 19:47
No response???
Dear Telkom,
I had logged a complaint on the 02/09 already and still no feedback provided. Today you send us invoices billing us for double the amount. Both my husband and I go into your store and get told, sorry we don't deal with billing queries you need to call in. That's like going to the bank and they can't help you! Seriously.. I expect a phone call for both the errors ASAP or I will take further action.
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Telkom's replyOfficial
13 Sept 2018, 09:15Hi Zaakirah
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply13 Sept 2018, 09:15
Official
Hi Zaakirah
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,