No Response

Hi<br> <br> When i had first opted for my telkom line i was asked to pay a fee of 700 to install my adsl line.I had a telkom representative tell me i need to deposit money into telkoms account using a certain reference number and that all will be okay, I had anyways done a self installation and i had let the representitive know i will be doing a self install. i provided my own router and set everything up. When speaking to my ISP for some help they said that the R700 should be refunded because i did a \Self installation"as they called it. When phoning telkom they seemed helpful and asked me to send a proof of payment through and they will assist. When i sent it through i never got a response. I waited a week and proceeded to email the sender back and did not get a response"